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Privacy Center
We respect your privacy and value your trust in us. Our Privacy Center includes information about the personal data we collect on our websites and through our services, how we use and protect it, and your choices regarding this data.
We respect your privacy and value your trust in us. Our Privacy Center includes information about the personal data we collect on our websites and through our services, how we use and protect it, and your choices regarding this data.
Effective: January 29, 2024
Personal Data We Collect and Sources of Information
Service-Specific Privacy Information
How We Use Your Personal Data and Our Legal Bases
When We Share Your Personal Data
Cookies and Similar Tracking Technology
How We Secure Your Personal Data
International Data Transfers
Additional Region-Specific Information
How Long We Keep Your Information
Automated Decision-Making
Your Choices and Data Protection Rights
Privacy Controls
Personal Data About Children
Updates to this Privacy Notice
Privacy Notice PDF and history
Notice Addendums
Viasat Controller Entities Addendum
Viasat collects your personal information when you interact with us. We respect your privacy, and for this reason we work hard to gain and maintain your trust and to be transparent about how we use your information. This Privacy Notice explains who we are, how we collect, use, and share your personal data and your related rights.
This Privacy Notice applies to the personal data that we collect when you visit the Viasat websites including when you sign up to any newsletters, download content, register for events or webinars (“Websites”); take part in competitions; purchase or use our residential, commercial, and community broadband connectivity, communications, content and analytics services; engage with our mobile applications (“Apps”); contact our customer support agents; receive and interact with the communications we send to you; or otherwise engage or communicate with us related to any of these services, or any other Viasat products or services that link to this Privacy Notice (collectively referred to as the “Services”).
We may provide these Services to you directly, such as when you sign up for our residential satellite broadband service. You also may access certain Services because Viasat has a relationship with your company and we collect certain information about you as a result, including your user contact information and username and password credentials that enable you to access and use our Services, such as our Intelie by Viasat services.
IMPORTANT: Viasat collects personal data for different reasons, not all of which are addressed in this Privacy Notice. For example, the personal data processing for Viasat’s Mobility services, including our in-flight connectivity, maritime, and related services, is covered under a separate Privacy Notice. Also, we collect personal data from you if you apply for employment with Viasat, and the processing of your information in this context is covered under a different Privacy Notice. Our other privacy notices can be found in the Privacy Center on our Websites or at other locations where you interact with us.
Where we refer to “Viasat” (or “us,” “we,” or “our”) in this Privacy Notice, we mean Viasat, Inc., Inmarsat Global Limited and all of our group companies. To find information on the group company that is the owner of a particular Website or provider (or data controller) of a particular service, you can find a list of those entities here. If you have any questions or comments about our use of your personal data, please contact us using the contact details provided at the bottom of this Privacy Notice.
We recommend that you read this entire Privacy Notice so that you are fully informed about how we treat your personal data and your rights. This includes information available in the “Service-Specific Privacy Information” and “Additional Information Based on Your Location” sections of this Notice that include details on our personal data processing that apply depending on the specific Viasat service you use, or your location, e.g., state, country, or region.
When you interact with Viasat, we collect personal data about you from the following different sources:
The table below describes the personal data we collect from and about you depending on the Service, some of which we combine in our systems.
Personal Data Description |
Information Source |
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Identifiers including your name or alias, Viasat account credentials like username and password, online identifiers through our Websites and Apps (e.g., cookies and similar tracking technology), and other similar identifiers |
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Contact details including your physical address used for contact or service support purposes or billing and deliveries, telephone number, email address, fax, job title, department, company affiliation, and Viasat Voice telephone number (for Viasat Voice customers) |
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Financial and related information including your credit or debit card number for payments, bank account information that we use to set up direct debit payments, and credit-related information to support credit and solvency decisions |
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National identification numbers such as a social security number (including last four digits) and tax identification number that we associate with your account for Services |
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Customer account information including records of the Services you consider or purchase from Viasat, billing records (including amount, due date, and payment date), invoices, fees processed, payment status (current or delinquent), payment method expiration status, services added or removed, internet account status (active, disconnected, suspended), status of customer service calls (scheduled or unscheduled), and records of our interactions with you, including when and how you contact us and the content of those interactions |
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Service usage information such as information on interactions with our Services including account log ins (including date and time) and actions taken within your account |
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Online usage information such as Internet and other network activity information that we capture as an internet service provider (ISP), including, to the extent allowed by local laws, the domains associated with the websites you visit, the date and time of visits, and related network metadata, search history, malicious traffic your device may encounter (including when visiting websites), and crash reports. |
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Device information such as IP address, device type, unique device identification numbers such as your device MAC Address, modem and router information, operating platform and system, browser-type, browser plug-in types and versions |
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Geolocation information using IP address, WiFi access points and GPS from which we can identify your general geographic location, e.g., country or city-level location, time zone settings, and other technical information that associates your location to your use of the Services |
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Sensory information such as audio recordings of your customer service calls to Viasat in relation to the Services |
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Characteristics such as age or age range, date of birth, nationality, occupation, gender and other demographic data that we use to tailor our offers and Services to you |
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Inferences derived from personal data such as purchase preferences, interests and characteristics. For example, when providing our Viasat Connect service we make predictions about websites you might visit based on other personal data we collect in connection with that service. |
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Marketing and Communications Preferences includes preferences in receiving marketing from us and our third parties and your communication preferences. |
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We may disclose your personal data to the following categories of recipients to the extent permitted by applicable law:
Cookies are small data files that are placed on your computer or mobile device when you visit a website or online platform. We use cookies and similar tracking technology (collectively, “Cookies”) to operate and enhance our Websites and certain Services and understand how you navigate our Websites and Services, to maintain user preferences or settings, combat fraud, help to ensure compliance with our policies and Terms of Use, and support our online advertising (including retargeting efforts) for Viasat services. Where required by applicable law, we ask you to provide your consent to or give you choices on the use of these tracking technologies.
For more information about the types of Cookies we use, why, and how you can control Cookies, please see either our Cookie Notice or the Do Not Sell or Share My Personal Information page available on the Website or Service you are using.
We take our responsibility to protect your information seriously and use appropriate technical, physical, and organizational measures to safeguard the information that we process through our Websites and Services. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. No security system is 100% secure, however, and we cannot guarantee our security measures will not be compromised.
Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different than the laws of your country (and, in some cases, may not be as protective).
The servers that operate or process personal data related to our Services are primarily located in the United States and the UK, though personal data also may be transferred to India, Israel, Ireland, and the group countries in which our business is established or our Services are available, and potentially other countries. Our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal data, we or our service providers may process it in any of these countries. Please see under the heading "When We Share Your Personal Data" above for further information on third parties we may share your personal data with and in which countries they are located.
We take appropriate safeguards to help ensure that your personal data remains protected in accordance with this Privacy Notice. These include, for example, implementing the UK and European Commission’s Standard Contractual Clauses for transfers of personal data between our group companies, which require all group companies to protect personal data they process from the European Economic Area, Switzerland and the UK in accordance with data protection laws in those areas. Where appropriate, we also put in place additional safeguards to protect your personal data when it is transferred to countries considered to be less protective.
Information on the Standard Contractual Clauses we have in place between our Viasat group companies can be provided on request. We have implemented similar appropriate safeguards with our third-party service providers and partners.
If you are in one of the locations listed below, please click on the relevant link for country specific information about our collection and use of your personal data.
We retain the personal data we collect from you where we have an ongoing legitimate purpose to do so described in the “How We Use Your Personal Data and Our Legal Bases” section above. For example, where we process your information based on a contract with you, we generally will retain the information for the length of the contract to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we no longer have an ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
Depending on your location, the privacy laws that apply to Viasat and our Services give you certain rights over the personal data we process about you. These rights are in addition to your right to know or be informed about how we process your data, which we honor through our descriptions in this Privacy Notice. Your data protection rights may include:
Requests to exercise your data protection rights |
Please submit a request using our Privacy Rights Request Form to exercise your data protection rights. While your location determines what rights are available to you, we respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. |
Requests to stop sending directed marketing |
You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of the email you receive from Viasat or its marketing partner. You also can use our Privacy Rights Request Form to instruct us to remove you from our marketing campaigns. |
Account management |
If you have set up an online account for Services that is accessible through one of our Websites or Apps you can manage your account settings by logging into your account. For management of online accounts you have set up in connection with the Services, you can manage settings from within your account. |
Accepting or rejecting Cookies |
You can change cookie settings (including to decline non-essential cookies) by visiting our Cookie Notice or the Do Not Sell or Share my Personal Information page available on the Viasat Websites or Services you are using (where applicable based on local laws). You can also adjust your browser settings more generally and modify local device settings to accept or reject cookies. For more information on how to do this, please see our Cookie Notice available on the applicable Website or Service. |
The Viasat Websites and Services are not directed to children under 13 years old (or older, if applicable law provides for different protections), and we do not intentionally collect personal data from children. If you become aware that we have inadvertently collected personal data from a child, please notify us as soon as possible by contacting us using the contact details provided under the “How to Contact Us” heading below.
We may update this Privacy Notice from time to time in response to changing business, technical or legal developments. When we update our Privacy Notice, we take appropriate measures to inform you and provide you with appropriate choice, consistent with the significance of the changes we make, and in compliance with applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
If you have any questions or concerns about our use of your personal information, please contact us using the following details:
Viasat, Inc.
Attn: Viasat Privacy Office (Legal Dept.)
901 K Street, NW, Suite 400
Washington, DC 20001
Email: privacy@tzyn.net
Date of Update | Summary of Changes |
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2/14/2023 | Privacy Policy available on revised Privacy Center page at tzyn.net/privacy. |